A Network IVR is a suite of touch-tone response features for use with inbound services such as 13, 1300 and Freecall 1800 numbers
It provides customer self-service by identifying and understanding their requirements at the network level and distributing the call according to predefined criteria through touch-tone recognition.
Network IVR offers three methods to distribute calls effectively:
- Standard IVR
- Network IVR Plus (multi-announcement IVR)
- Customised Network IVR
Network IVR is utilised as a low-cost locator product via DTMF postcode and data entry routing to deliver calls by location.