Inbound: Network IVR

A Network IVR is a suite of touch-tone response features for use with inbound services such as 13, 1300 and Freecall 1800 numbers

It provides customer self-service by identifying and understanding their requirements at the network level and distributing the call according to predefined criteria through touch-tone recognition.

Network IVR offers three methods to distribute calls effectively:

  • Standard IVR
  • Network IVR Plus (multi-announcement IVR)
  • Customised Network IVR

Network IVR is utilised as a low-cost locator product via DTMF postcode and data entry routing to deliver calls by location.

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