Inbound: Priority Connect

Priority Connect provides the ability to route calls originating from specific telephone numbers to a specific answer point. This gives you the ability to provide superior or “Priority Service” to certain callers. It is useful if you want to manage highly valued customers.

You can nominate up to 1000 Priority Connect numbers (including mobiles) that can be routed to any nominated answering locations (max 20 answer points). Calls made from some telephone systems may send out the main directory number or auxiliary line numbers when an outside call is made. Therefore, it is suggested that all lines with outgoing access on the telephone system be entered as Silver Service numbers.

Benefits of Priority Connect

Many businesses find that a few customers can generate a large portion of business. As a result, there is a need to ensure that the top customers are given premium service

 

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