Inbound: Business Continuity / Disaster Recovery

IP HUB has various options and tools to manage your service if 1 or more of your answer points become unavailable. For example, in 2011, businesses in the Brisbane CBD were evacuated due to floods. It is important that your customers business has a plan to handle calls if one of their offices becomes unavailable.

Emergency Redirect

Allows the service owner to redirect calls to a pre-determined routing plan if a contact centre becomes unavailable.

Call Plan Manager

An online fully featured service management tool which enables the customer to change all routing options on their Inbound service in real time.

Request such as change of answer point, change of routing tree or change of overflow sequence can be changed in real time.

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