One of the most frequent Data Changes – is an Answer Point Change.
The below call plan represents the most common and the simplest of Call Plans. A
Single Answer Point Call Plan with no complex geographical routeing features. In
In this example, calls are collected Australia wide and all terminate to the same
Answer Point. It requires a Start Node, an Unconditional Termination Node and an
How do you change the Answer Point?
For Example: for an Unconditional Termination Node – pictured above
(Note: The same process applies for changing Answer Points of other nodes)
Position the cursor over the Feature Node and select it by right clicking the mouse – the data associated with that Feature Node will be displayed in a new window.
- To change the answer point, delete the number in ‘Termination Number’ field and type in the new number.
- Notes on who and why the change was made can be made by selecting ‘Comments’ – a new window will open – add any comments and ‘Save’
- The Node name always defaults to be the same as the Termination Number, but you could also name it as something else: e.g.) Sydney Call Centre.
- The Answer Point Change is completed after you select ‘Save’.