Inbound: Time and Day Routing

Lets you divert calls to alternative telephone numbers based on the time and day the call is made. For example, the customer can divert calls after hours to a mobile or to MessageBank to ensure potential sales leads are captured. Or if their business has more than one office, such as in Sydney and Perth, you could have calls to Sydney diverted to Perth when the Sydney office closes, to take advantage of the time difference and effectively extend your trading hours. Calls can even terminate internationally if required.


Time and Day Routing can be put in multiple places in the service configuration. Some customers may want Time and Day at the service level, whereas other customers may want Time and Day routing at the store level (answer point). Time and Day routing can even happen to post an IVR transaction.

Example A.


Example B.

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