BizPhone How To: Hunt Group

Hunt Group
Hunt Group offers a method of distributing any inbound calls to a group of phones that are defined by the admin.

Set up your Hunt Group on the BizPhone Portal, including how to add and remove BizPhone users to and from the Hunt Group.

The admin can choose how the users are included in a Hunt Group and the method of incoming calls distribution.

There are four different distribution methods available;


Circular
This method sends incoming calls to users in the order listed by the administrator. The call will go to the user following the user that answered the last call.

Regular
This method sends incoming calls to users in the order listed by the administrator. The call will go to the first available person on the list.

Simultaneous
This method sends incoming calls to all the users listed by the administrator at the same time.

Uniform
This method sends incoming calls to the user who’s been idle the longest. Once a user completes a call they are moved to the bottom of the call queue.

Note: You can only overflow calls to the Voice mail of a BizPhone user. There is no common Voicemail available for hunt group itself.

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