Auto Attendant is a voice menu system that plays a recorded greeting to incoming callers and allows them to choose to be directed to an internal extension. Sometimes this feature is referred to as IVR (Interactive Voice Response).
Learn how to set up and manage your Auto Attendant on your BizPhone service.
An Auto Attendant can consist of one or more menus and the concept of “an instance” of an auto-attendant is important.
What is an instance of Auto Attendant?
An instance of Auto Attendant is a single recording and menu that is assigned an internal extension.
Example as shown below:
There are two Auto Attendant instances: One for the main business number and the other one for Customer Service.