BizPhone How To: Call Queue

Queue allows the user to queue incoming calls when all the phones are busy until you are able to answer the calls. This is useful during peak times where your business is on high demand.

Set up your Call Queue through the BizPhone Portal, including how to set the call policy, routing settings, and adding or removing BizPhone users to and from the list.

The maximum Queue length is 25 calls, i.e. the user can have 25 calls waiting in a queue at the same time.


There are 4 different Queue methods available;


Circular
This method sends incoming calls to users in the order listed by the administrator. The call will go to the user following the user that answered the last call.


Regular
This method sends incoming calls to users in the order listed by the administrator. The call will go to the first available person in the list.


Simultaneous
This method sends incoming calls to all the users listed by the administrator at the same time.


Uniform
This method sends incoming calls to user who’s been idle the longest. Once a user completes a call they are moved to the bottom of the call queue.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.