Virtual Phone System: How To Voicemail

The vBPX Voice Mailbox is pre-configured and ready to use as soon as you receive your handset.

Access your voicemail both through email and on your handset, as well as changing your voicemail passcode and email address on the vPBX Portal.

 

Accessing your Voice Mail

You can access your Voice Mail via your IP handset or any external number (including Mobile).


To access your Voice Mail via your IP handset please press the mail icon.

To access you Voice Mail via an external number:

  • Dial 02 8022 9999.
  • Follow the voice prompt and enter your Mailbox ID followed by a “#”
  • Follow the voice prompt and enter your Voice portal passcode followed by a “#”.
  • Press “1” to enter your
  • Note: Your Mailbox ID is your Phone Number.
  • Note: Your voice portal passcode is emailed to you with your welcome email.

Voice Mail Greetings
You can also record your Voice Mail greetings via the Voice portal by following the same steps above (up to entering your Voice portal passcode) and followed by the steps below (depending on each Greetings you want to record).


Busy Greetings
Busy Greetings is the greetings that the callers will hear if you have Do Not Disturb feature activated or if you are on a call and do not have Call Waiting activated.

To record your Busy Greetings: Access your Voice Mail (using the steps above – up to entering your Voice Portal passcode) and Press “1” to enter your Voice Mail box, followed by “2” to access your Busy Greetings, and then press “1” to record your Busy Greetings. Follow the voice prompt and record your Busy Greetings.


No Answer Greetings
No Answer Greetings is the greetings that the callers will hear if you do not answer their calls.

To record your No Answer Greetings: Access your Voice Mail (using the steps above – up to entering your Voice Portal passcode) and Press “1” to enter your Voice Mailbox, followed by “3” to access your No Answer Greetings, and then press “1” to record your Busy Greetings. Follow the voice prompt and record your No Answer Greetings.


Extended Away Greetings
Extended Away Greetings is the greetings that the callers will hear if you plan to be away from your desk for an extended amount of time. You are required to activate and deactivate this greetings manually.

To record your Extended Away Greetings: Access your Voice Mail (using the steps above – up to entering your Voice Portal passcode) and Press “1” to enter your Voice Mailbox, followed by “4” to access your Extended Away Greetings, and then press “3” to record your Extended Away Greetings. Follow the voice prompt and record your Extended Away Greetings.


After you record your Extended Away Greetings, you are required to activate the greetings by pressing “1”. Once you have this greetings activated, you will be reminded each time you log in to listen to messages that this greeting is activated. To de-activate your Extended Away Greetings, follow step 1-2 above and press “2”.


Note: When the Extended Away Greetings is activated, the callers are not able to leave a voice message. Once it is de-activated, voicemail collection is turned back on.

 

Configuring Voice Mail settings via Frontier
By configuring the user’s Voice Mail settings via the Frontier portal, the preference will apply to all future voice mail received by the user.

  • To access Voice Mail, go to the users section under Phone Admin (bottom part of the main page), click on the  icon for each user that you wish to configure and when the Phone user page appears, click on “Voice Mail” menu on the left.
  • Select and Enter the Voice mail settings.
    Voice Mail Settings Description
    Enable voice mail to be used with the voice portal Enable this option if you wish to access your voice mail via the voice portal.
    Enable voice mail to be forwarded as email

    Enable this option to forward the user’s voice mail to an email as an attachment (.wav file).

    Note: Enabling Voicemail email notifications will mean that you lose access to the voicemails from the voice portal. You will only receive all your voicemails as an attachment via email.

    Delivery Email Address* Enter the email address that you wish to receive your voice mail on.

        Note: * in above table indicates mandatory field and cannot be empty.

  • Click “Update” to save the changes.
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