Should I lease or buy 1300 Numbers?

After deciding to get an 1800 or 1300 number for your business, the next question you need to ask yourself is whether you should lease or buy the number.

You have 2 options when it comes to buying a 1300 number:

  • You can select from our list of available 1300 Numbers, 1800 Numbers, & 13 Numbers; or
  • Purchase online from the ACMA (Australian Communications and Media Authority)

When you buy a 1300, you can keep that number for the life of your business. You can move it, not only from office to office as your business expands, but also to another provider.

When you lease from a provider, they are the ones with ultimate control over your number. While some phoneword providers allow you to choose which telco you want to host your number, there are others who insist on you using either their own hosting services or those of a partner. Your provider will typically not let you purchase the number from them, which leaves you with two options if you are not happy with the service: either keep your number and put up with the poor service, or get a new number.

If your provider decides to increase the monthly lease payments for your number you're in the same position. Again, you can either pay the increased rates or get a new number. If you do walk away, you have no control over who the provider offers your old number to. When you’re leasing, there’s also the concern of something happening to your provider (for example if they stop trading or are bought by another company). When the ownership of your number is transferred to a new party, it’s up to them to decide whether you can continue to use the number, and if so, what fees and conditions apply to your continued use.

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