When will my 1300 number start working?

New 1300 numbers will most likely be active within 24 hours of signing up, and you can start using your account right away.

There are a few exceptions to instant activation:

  • Smart numbers from The Numbering System can take up to 7 business days to activate. 

    (You can ask for a temporary number to use so that you can get your settings set up and tested, at no extra charge. Just call support once your smart number is activated to remove the temporary number.)
  • 1300 numbers you transfer to IP HUB from other providers can take up to 2 weeks to activate, depending on how quickly they're released to IP HUB. 

    (If you're porting in a number, you can ask to be assigned a temporary number to set up your account and when the port is successful, we'll swap out the number for the ported in one.)

Pro-tip: Before you market or advertise your new 1300 number, make sure it’s active and working! 


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